The Most Important Question We Ask Our Clients


If you were to ask our past clients what they liked about working with us, they’d probably mention the high level of service they received. We like to think we offer not good, but “legendary” customer service. This starts by asking good questions.



When we sit down with our clients, whether they are a buyer or seller, we ask them a series of questions. We want to find out their goals and what they expect from us. After all, in order for us to meet and exceed their expectations, they must first be defined.  Here is the one particular question we ask that really makes a huge difference.

“What is your preferred method of communication?”

It may seem simple, but it seems like everything comes down to communication. What you say, when you say it, and the method in which you communicate are all important. Problems in any type of relationship usually arise when there is a breakdown in the lines of communication.

In today’s society, everyone communicates differently and we acknowledge and respect that.  Some people prefer email, while others like to text. There are also many that like speaking by phone as well.   And if you want to go real old school, face to face interaction still has its place.

With all these ways to interact, we feel that it’s important to find out which methods our clients prefer and act accordingly. If our hip tech savvy clients prefer texting, then we text. The ones that prefer to talk on the phone, we call them. We have notes in our files and know how everyone wants us to communicate to them.

Our hope is that our clients will appreciate how important we view service and communication.  At the end of the day, we simply want to make our clients happy and finding out how they prefer to receive information from us is a good start.


About The Authors

The above information was provided by Dan and Amy Schuman of The Schuman Team Howard Hanna.

Dan is an Accredited Luxury Home Specialist and Amy is a Certified Luxury Home Marketing Specialist. They can be reached at:

216-403-9189 or via email, or

The Most Important Question We Ask Our Clients is the property of The Schuman Team and may not be duplicated or used without their written consent. ©September,2011

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